Privacy Policy

1. Collection of Personal Information

TNT Spray Foam may collect personal information necessary to operate our business, respond to inquiries, provide estimates and insulation services, communicate with customers, and conduct marketing and analytics activities.

Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Complete a contact or quote request form
• Request an estimate
• Contact us by telephone, email, SMS, or other means
• Schedule or receive services
• Communicate with us through Jobber or another customer-management platform
• Respond to one of our advertisements
• Otherwise communicate with TNT Spray Foam

Information collected may include:

• First and last name
• Email address
• Telephone number
• Physical or service address
• City, province, or region
• Information about your property or project
• Details necessary to prepare a quote or provide services
• Appointment and service information
• Communications between you and TNT Spray Foam
• Any other information you voluntarily provide to us

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics technologies, advertising technologies, log files, pixels, and similar tools.

This information may include:

• IP address
• Browser type
• Operating system
• Device type
• Approximate geographic location
• Pages viewed
• Referring website or source
• Date and time of visits
• Website interactions
• Advertisement interactions
• Conversion activity

We may use technologies provided by third parties, including Google and Meta, to understand website traffic, measure advertising performance, analyze conversions, and improve our marketing.

2. Cookies and Similar Technologies

TNT Spray Foam uses cookies and similar technologies to operate and improve our website, understand how visitors interact with it, measure marketing performance, and, where applicable, deliver more relevant advertising.

Cookies may be used to:

• Operate essential website functionality
• Remember user preferences
• Analyze website traffic and usage
• Improve website performance
• Measure advertising campaign effectiveness
• Attribute leads or conversions to advertising campaigns
• Deliver or measure relevant advertising

Where required by applicable law, non-essential cookies and similar technologies will be used with your consent.

You may manage your cookie preferences through our website’s cookie consent tool, where available, or through your browser settings. Disabling certain cookies may affect website functionality.

3. How We Use Personal Information

TNT Spray Foam may use personal information to:

• Respond to inquiries
• Prepare and provide quotes and estimates
• Schedule appointments and services
• Provide insulation and related services
• Communicate regarding projects, appointments, quotes, and services
• Provide customer support
• Maintain customer and project records
• Send service-related email or SMS communications
• Improve our website and services
• Analyze website traffic and customer interactions
• Measure advertising and marketing performance
• Conduct advertising and remarketing activities, where permitted
• Prevent fraudulent, malicious, or unlawful activity
• Meet legal, regulatory, accounting, and contractual obligations
• Protect TNT Spray Foam, our customers, and our legal rights

4. Marketing, Email and SMS Communications

Where permitted by law and where required consent has been obtained, TNT Spray Foam may communicate with you by email, SMS, telephone, or other electronic means.

These communications may include responses to quote requests, appointment confirmations, project updates, follow-ups, customer service messages, and promotional communications.

You may withdraw your consent to promotional electronic communications at any time by using an unsubscribe mechanism provided in the communication or by contacting us.

Withdrawing consent to promotional communications does not prevent us from sending communications necessary to respond to your request, provide services, administer an existing customer relationship, or comply with legal obligations.

5. Jobber and Customer Management

TNT Spray Foam uses Jobber to assist with customer and project management.

Information processed through Jobber may include:

• Customer names and contact information
• Service addresses
• Quote and estimate information
• Appointment information
• Project or job details
• Customer communications
• Email and SMS communications
• Other information necessary to administer customer relationships and provide services

Personal information processed through Jobber may be stored or processed outside Québec or Canada, depending on Jobber’s infrastructure and service providers.

Jobber’s handling of information is also subject to its own privacy and security practices.

6. Google Analytics and Google Advertising

TNT Spray Foam may use services provided by Google, including Google Analytics and Google Ads.

These technologies may collect information regarding how visitors use our website and interact with our advertisements. This information may be used to:

• Understand website traffic and user behaviour
• Measure advertising performance
• Track conversions
• Improve our website and marketing campaigns
• Understand how customers discover TNT Spray Foam

Google may use cookies or similar technologies in connection with these services. Information may be processed or stored outside Québec or Canada in accordance with Google’s privacy practices and applicable law.

7. Meta / Facebook Advertising

TNT Spray Foam may use advertising and measurement services provided by Meta Platforms, including Facebook and Instagram advertising technologies.

These technologies may allow us to:

• Measure advertising performance
• Understand whether advertisements result in website visits or inquiries
• Create advertising audiences
• Deliver relevant advertisements
• Analyze interactions with our marketing campaigns

Depending on your cookie preferences and applicable consent requirements, information regarding your interaction with our website may be communicated to Meta through cookies, pixels, or similar technologies.

Meta processes information according to its own privacy policies and practices.

8. Disclosure to Service Providers

TNT Spray Foam does not sell personal information for monetary consideration.

We may disclose personal information to service providers when reasonably necessary to operate our business or provide our services.

These providers may include:

• Website hosting providers
• Customer relationship and job-management platforms such as Jobber
• Email and SMS service providers
• Website developers and technical service providers
• Analytics providers
• Advertising platforms, including Google and Meta
• Cloud storage or productivity providers
• Professional advisers
• Contractors or service providers supporting our business operations

We may also disclose information where required or permitted by law, including to government authorities, regulators, courts, law enforcement, or other competent authorities.

Personal information may also be disclosed in connection with a proposed or completed business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, where permitted by law.

9. Transfers Outside Québec and Canada

Some technology and service providers used by TNT Spray Foam may process, store, or access personal information outside Québec or Canada, including in the United States.

When personal information is communicated outside Québec, TNT Spray Foam will take measures required by applicable Québec privacy legislation before communicating the information.

Personal information processed in another jurisdiction may be subject to the laws of that jurisdiction.

10. Retention of Personal Information

TNT Spray Foam retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, contractual, and operational requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, it will be destroyed, deleted, or anonymized in accordance with applicable requirements and our information-retention practices.

11. Your Privacy Rights

Subject to applicable law and any legal limitations or exceptions, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate, incomplete, or ambiguous personal information
• Withdraw consent to certain uses or disclosures
• Request deletion of personal information where applicable
• Obtain information concerning how your personal information has been used or disclosed
• Request that certain computerized personal information be communicated to you or another authorized organization in a structured and commonly used technological format, where applicable
• Withdraw consent to marketing communications
• Submit a complaint regarding our handling of personal information

We may need to verify your identity before responding to a privacy request. Requests will be handled within the time periods required by applicable law. To exercise any of these rights, please contact our Privacy Officer using the information provided in Section 17 – Privacy Officer, Questions and Complaints.

12. Withdrawal of Consent

Subject to applicable legal and contractual restrictions, you may withdraw your consent to the collection, use, or disclosure of personal information.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to fulfill your request or provide those services.

Requests to withdraw consent may be submitted to our Privacy Officer.

13. Children’s Information

Our website and services are not directed toward children, and TNT Spray Foam does not knowingly collect personal information from children without the consent required by applicable law.

If a parent or legal guardian believes that a child has improperly provided personal information to us, they may contact our Privacy Officer.

14. Security of Personal Information

TNT Spray Foam uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the personal information under our control.

These measures may include:

• SSL/TLS website encryption
• Password protection
• Access controls
• Restricted access to customer information
• Data backups
• Security measures provided by our hosting and technology providers
• Administrative procedures relating to personal information

Despite these measures, no Internet transmission, computer system, or electronic storage system can be guaranteed to be completely secure.

If you believe personal information provided to TNT Spray Foam may have been compromised, please contact our Privacy Officer promptly.

15. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

TNT Spray Foam does not control the privacy practices of third-party websites and is not responsible for how those third parties collect, use, disclose, or protect personal information.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

16. Applicable Privacy Laws

TNT Spray Foam is committed to handling personal information in accordance with applicable Canadian and provincial privacy requirements.

Where TNT Spray Foam collects or processes personal information in connection with its activities in Québec, its practices may be subject to Québec’s private-sector privacy legislation, including the requirements introduced by An Act to modernize legislative provisions as regards the protection of personal information (Law 25).

Other Canadian privacy legislation may also apply depending on the circumstances, nature of the activity, and location of the individuals involved.

17. Privacy Officer, Questions and Complaints

Questions, requests, concerns, or complaints regarding this Privacy Policy or TNT Spray Foam’s handling of personal information may be directed to:

Email: admin@tntsprayfoam.ca
Telephone: +1 (613) 863-7710

We will review privacy-related requests and complaints and respond in accordance with applicable legal requirements.

Where applicable, you may also have the right to submit a complaint to the appropriate privacy regulatory authority.

18. Changes to This Privacy Policy

TNT Spray Foam may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, legal obligations, or privacy requirements.

When material changes are made, we may update the “Last Updated” date and provide any additional notice required by applicable law.

We encourage you to review this Privacy Policy periodically to remain informed about how TNT Spray Foam handles personal information.